Refund policy

V-Stop is a brand of Biocomm Pte. Ltd. (UEN 199404875D).

Return window
You can request a return within 7 days of receiving your order.

What can be returned
Our products are hygiene products, so we can only accept items that are unopened, unused and in their original sealed packaging, together with proof of purchase. Items bought with a discount code can be returned on the same terms. Gift cards cannot be refunded.

Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, contact us within 7 days of delivery with your order number and photos, and we will send a replacement or refund the item.

How to start a return
WhatsApp +65 8080 3842 or email hello@biocomm.io with your order number. We will confirm whether the return is accepted. Items sent back without contacting us first cannot be accepted.

Return address: Biocomm Pte. Ltd., 53 Ubi Avenue 1, #05-55, Paya Ubi Industrial Park, Singapore 408934.

Return shipping
Return postage is paid by the customer for all returns. We recommend a tracked service, as we cannot refund items that do not reach us. Refunds cover the price paid for the returned items; shipping fees are not refunded.

Refunds
When we receive and inspect your return we will tell you whether the refund is approved. Approved refunds are made to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

Exchanges
To exchange an item, return it under this policy and place a new order for the item you want.